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Frequently Asked Questions

How much does it cost?

The initial meeting cost is $165 inc GST. During the initial meeting we can provide general information only. Any personal advice needs to be written down in the form of a Statement of Advice. From there we can both decide if we want to work together and depending on what kind of advice you need/want we will let you know how much this will cost before we proceed.

What will the fee be after that?

This depends on the complexity of your situation and what the agreed advice services are. Advice fees can range from just a few hundred dollars up to thousands.  If you have a range of different tax structures like Company, Family Trust & SMSF your fee is certainly going to be higher than a simple mum and dad investor. If we are providing advice around many different strategies such as debt reduction, family protection, tax minimisation & wealth creation the fee is going to be more than a simple super rollover.

We will confirm our fee (and get your acceptance) before we start preparing our formal advice.

If we cannot provide advice that is in your best interest we will not proceed with any personal advice and will not charge you a fee. You will only be out of pocket for the initial meeting fee of $165 as above.

Why do you need information from me before the appointment?

We know how valuable both yours and our time is so we get you to complete a little bit of pre-work. This is so we can maximise the benefit for your appointment. By knowing just some basic info about yourself and your family. We can tailor the meeting to your circumstances, and provide you with some valuable insights and some actionable strategies that you can implement yourself straight away.

What do I need to bring with me?

We will need to verify and copy your photo ID at some stage in the process. Any relevant financial statements; super statements, investment statements, insurance documents, loan details. This may speed the advice process up because we can complete our research quicker.

How long will the meeting take?

Depending on what you want to discuss, anywhere from 20 minutes to 2 hours.

Do you have parking?

At Black Forest we have parking behind the building – access is via School Avenue. For the Broken Hill office parking is on the street outside the building.

Is there any legal information I can look at?

You can verify a financial advisers licence details, qualifications, training and similarly even complaints on the ASIC money smart website. Note; there are two Justin Chandlers on there, I am under Justin Andrew Chandler.

It will show that I first started providing advice in 2010, am licenced through Investplan Pty Ltd and have various finance related qualifications.

Our Financial Services Guide and privacy details are at the bottom of this page. Which again provides details on what we offer, how we charge, and how to make a complaint if you had one.